customer satisfaction

In the Harvard Business Review, Marketing Guru, Theodore Levitt, describes the art of marketing your business in profound terms.

Wednesday, 04 January 2012 Cruise Planners/American Express was recognized by Norwegian Cruise Line as its 2011 Franchise of the Year, honoring the outstanding sales partnership and overall commitment to the success and growth of the cruise line.

Any form of marketing tool that tells you how well you are doing in your business is a good thing. Even the “F” comments can be as beneficial to you as the “A+” comments because it will require you to provide some positive action that can only be beneficial to your business.

Cruise Planners/American Express, the nation’s largest home-based travel agent franchise network in the cruise industry, was one of 52 travel companies presented with the coveted Globe Award from American Express Vacations, one of the country’s premier private-label tour operators selling destinations worldwide. Award recipients are selected based upon business growth, innovation and partnership.

FORT LAUDERDALE, Fla. — Cruise Planners/American Express, the largest home-based travel agent franchise network in the cruise industry, unveiled its completely redesigned franchise management system at CLIA’s Cruise3Sixty on Friday, April 3.